The Cranky Consumerdirt track date -- Thursday, January 23, 2003 -- 06:40:59 AM
Do you want to warn the entire Perfect World away from a lousy product? Did you ever vow to extract revenge by posting a horror story about a business on the internet for millions of people to see? Conversely, pleasant surprises should be posted here too because businesses who get it right deserve to succeed.kvetch, shopping, retail, service
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I posted it before in MSCL the week I was in Pittsburgh, but it's worth mentioning again:
If you ever find yourself in Pittsburgh with car trouble, whatever you do, don't take your car to Louie's Citgo on Mellwood & Center in the Oakland area. He tried to tell us that our fuel pump needed replacing, when it was probably that the fuel cutoff switch got accidentally nudged; that replacing said fuel pump would cost upwards of $800; and he charged us $80.25 for the diagnosis.
Just when I had sworn off big box retailers as staffed by evil geniuses whose objectives were to lure me in hoping hoping I'd find whatever it was they specialized in selling, only to be told it is out of stock or worse, to find it but then to be caught in eternal limbo because I was stupid enough to grab the only box on the shelf missing a SKU tag, I ended up at Target and was blown away by how many people they had on the floor and how knowledgeable they were. I was impressed. I had completely given up big discount chains because it was so frustrating to shop in their stores, but I may have to re-think.
I will happily shop Target more when they start selling better clothes for larger women. At Evil Wal-Mart I can usually put together an outfit that's passable work attire, but not at Target - "women's" sizes get three little racks way in the back next to the maternity clothes.
That must be one of those things that varies from store to store. "My" Target seems to have a nice selection of "women's" sizes, but not much maternity or petites. Other people say that they've seen lots of great maternity clothes and petite sizes at other Targets.
It varies by location. The same must be true of Walmart because Racehorse just LOVES her local Walmart and I frequently compare mine to the inner circles of hell.
I will not go to our local Wal-Mart. It is a mess. And the clock we bought there broke immediately.
I go to our local Target regularly. I've bought baby clothes, baby supplies, coffee (very good prices), and probably some other stuff. I liked the pyjama pants I got there so much that I went back and bought a second pair. (I'm a petite.)
If you have the choice between a Kitchenaid appliance and a Cuisinart appliance, take the Kitchenaid. Their warranty service is great and Cuisinart's sucks rocks.
Sprint PCS. They have deceptive, skeevy policies and crap customer service. For instance, if you start a call at 8:59 PM, continue the call until 9:29 PM, all those minutes are subtracted from your peak minutes, rather than switching over to non-peak after 9 PM. I had to fight all the way to the BBB to get them to rescind charges they tried to stick me with that they lied to me about. You have to talk to Clare, the autistic virtual CSR, and she's got more brains than the real live CSRs. They never, never give you the information you need up front to make an informed decision. The reason are endless.
I have switched providers and I'm much happier with T-Mobile.
Oh, I second that on Sprint PCS. I had a HORRIBLE experience in which they sent us to collections for a bill that wasn't overdue, and then called me a liar for some reason I didn't catch having to do with the guy not understanding me when I told him what my name was. We switched to Verizon Wireless tout de suite.
Qwest I've ranted about extensively, but they're the only landline provider in Oregon, dammit. If you have any choice don't use them unless you think making seven half-hour phone calls to correct your billing is amusing.
I would recommend not buying anything at Best Buy that isn't right on the shelf, after some reality-defying experiences with a paid-for chair that they lost the records for. At the time they actually claimed that if a customer picked up an order they threw out all the paperwork (including the computer record!), so there was no way to determine whether I'd picked up the chair or not. This was on the third visit, after I'd shown up on the pickup date and been told "Oh, we would've called you if it came in."
Lori Dee, thank you for that link. I clicked on their demotivators and I'm currently laughing myself silly. Leaders is one of my favorites.
I want that calendar! And right now I'm having trouble breathing because I clicked on BitterSweets. They have snarky candy hearts. I think I need the snarky candy hearts. There is one on the top of the tin that reads "Be My Trophy". If only it read "Be My Wallet".
I third the hatred for Sprint PCS. I get horrible reception - constant dropped calls, no service, the works. I still have about a year contract with them - you can't get out of those, can you?
They are desperate for customers from what I understand. I could not get out of mine. You might try the BBB if you have some reason to say they are not holding up their end of the contract.